24/5/18, version 2.1
1.1 We are committed to safeguarding the privacy of our customers and website visitors.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our
customers and website visitors; in other words, where we determine the purposes and means of the processing of that personal
1.4 In this policy, "we", "us" and "our" refer to Portable Space Limited. For more information about us,
see Section 11.
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
2.2 We may process data about your use of our website ("website usage data"). This data may
include your IP address, geographical location, browser type and version, operating system, referral source, length of
visit, page views and website navigation paths. The source of the usage data is Google Analytics.
2.3 We may process your account data ("account data"). The account data may include your name, gender,
email address, postal address and telephone number. The account data may be processed for the purposes of operating our
website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases
and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or
taking steps, at your request, to enter into such a contract.
2.4 We may process information contained in any enquiry or quote request you submit to us regarding our
data"). This data may be processed for the purposes of responding to your enquiry and offering relevant services to you.
The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your
request, to enter into such a contract.
2.5 We may process information that you provide to us for the purpose of subscribing to our email notifications
and/or newsletters ("email marketing data"). This data may be processed for the purposes of sending you the relevant
notifications and/or newsletters. The legal basis for this processing is consent.
2.6 We may process information contained in or relating to any communication that you send to us ("correspondence data").
The correspondence data may include the communication content and metadata associated with the communication. The correspondence
data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing
is our legitimate interests, namely the proper administration of our business and communications with users.
2.7 We may process information relating to transactions, including purchases of goods ("transaction
data"). The transaction data may include your contact details, your card details and the transaction details. The transaction
data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those
transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps,
at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our
website and business.
2.7 We may process your personal data that are provided in the course of the use of our services ("service data").
The service data may be processed for the purposes of providing our services and communicating with you. The legal basis
for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter
into such a contract.
2.8 In addition to the specific purposes for which we may process your personal data set out in this Section
2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation
to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.9 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. Providing your personal data to others
3.1 Portable Space will not disclose your personal information without your consent, except:
(a) to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining
insurance coverage, managing risks
(b) obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings
or in an administrative or out-of-court procedure.
(c) to our suppliers or subcontractors insofar as reasonably necessary for the performance of a contract between you and
us and/or taking steps, at your request, to enter into such a contract.
3.2 Financial transactions relating to our website and services are handled by our payment services providers,
SagePay. We will share transaction data with our payment services providers only to the extent necessary for the purposes
of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments
and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.sagepay.co.uk/policies/privacy-policy.
4. International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be
transferred to countries outside the European Economic Area (EEA).
4.2 We use a small number of software applications/suppliers that process personal data outside the EEA.
Where we use software applications/suppliers in the USA we seek those who are compliant with the EU-U.S. privacy shield
or Swiss-U.S. privacy shield but we do not confirm that all applications/suppliers comply with these regulations. These
are listed below.
(a) Our cloud storage provider, Dropbox, holds data in USA. It is compliant with EU-U.S. and Swiss-U.S. Privacy Shield Frameworks.
(b) Our email marketing service, Campaign Monitor, holds personal data in USA. We will only include your name and email address
in our email marketing database if you consent to subscribe to this service (see 2.5).
5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure
that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary
for that purpose or those purposes.
5.3 We will retain your personal data as follows:
(a) Emails will be for a maximum period of 5 years following receipt.
(b) Name and contact details (including invoices) – 6 years after end of business relationship
(c) Your email address where provided to subscribe to receive email newsletters – 20 years
5.4 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such
retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital
interests or the vital interests of another natural person.
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of significant changes to this policy by email.
7. Your rights
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the
rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the
relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we
do, access to the personal data, together with certain additional information. That additional information includes details
of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data.
Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account
the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay.
Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were
collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under
certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data
have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include
where processing is necessary: for exercising the right of freedom of expression and information; for compliance with
a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances
are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need
the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or
defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing
has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process
it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of
another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular
situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the
performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or
the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease
to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which
override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal
7.8 You have the right to object to our processing of your personal data for direct marketing purposes
(including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal
data for this purpose.
7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order
to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in
a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely
affect the rights and freedoms of others.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal
right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member
state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right
to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to
the other methods specified in this Section 7.
8. Personal data of children
8.1 Our website and services are targeted at persons over the age of 16.
8.2 If we have reason to believe that we hold personal data of a person under that age in our databases,
we will delete that personal data.
9. Updating information
9.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
10. About cookies
10.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to
a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests
a page from the server.
10.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser
and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie,
on the other hand, will expire at the end of the user session, when the web browser is closed.
10.3 Cookies do not typically contain any information that personally identifies a user, but personal information that
we store about you may be linked to the information stored in and obtained from cookies.
11. Cookies that we use
the following purposes:
online store (cookies used for this purpose are: EV_SSID);
this purpose are: EV_SID);
(cookies used for this purpose are: EVCART);
or products (cookies used for this purpose are: EV_RECENT);
preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this
purpose are: EV_TOKEN);
11.2 Google AdWords / Analytics remarketing/similar audience cookies to show ads based on past visits to our website.
You may observe these ads on Google search results and/or third-party websites, such as blogs and informational sites;
11.3 Google Display Network impression reporting;
11.4 Google Analytics Demographics and Interest reporting;
11.5 We use Facebook advertising cookies (“pixels”). You may see our ads on Facebook.
11.6 You can opt out of the collection and use of information for ad targeting by visiting these websites:
http://www.aboutads.info/choices and http://www.youronlinechoices.eu
12. Cookies used by our service providers
12.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website
use by means of cookies. The information gathered relating to our website is used to create reports about the use of
13. Managing cookies
13.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from
browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting
cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
13.2 Blocking all cookies will have a negative impact upon the usability of many websites.
13.3 If you block cookies, you will not be able to use all the features on our website.
14. Our details
14.1 This website is owned and operated by Portable Space Ltd.
14.2 We are registered in England and Wales under registration number 04447666 and our registered office is at Unit
1, Red House Farm, Stowmarket, Suffolk. IP14 4SB
14.3 Our principal place of business is at Unit 1, Red House Farm, Stowmarket, Suffolk. IP14 4SB.
14.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time;
(d) by email, using email@example.com